Visitor FAQs

If you booked online or provided an email address when booking with one of our box office team, you’ll have received e-tickets. These can be displayed on a smart phone or a tablet in order to gain access to the performance space. The e-tickets are sent from tickets@boxoffice.bac.org.uk

If you have provided a mobile phone number when booking, we will also send you a text message on the day of the show with a link to access your e-tickets. Text messages will be sent from the sender name BAC Tickets.

Please check your junk or spam folder if you cannot find your e-tickets. 

Wherever possible, all tickets are e-mailed as we aim to operate a paperless ticketing system. We do not post tickets. 

If you have purchased a ticket with us your booking details will still be on our system. Please log in to your account on our website here and click on ‘E-tickets’ to view and download a copy of your tickets.

If you are unable to do this please email boxoffice@bac.org.uk and our team can resend your e-tickets to you.

If these still don’t arrive for whatever reason, you may ask one of our box office staff to print your ticket for you when you arrive at the venue. 

Tickets are non-refundable.

You may exchange tickets for another performance of the same event if you tell us at least 48 hours before the performance. This is subject to availability. 

We can return your tickets and credit your BAC customer account if a request has been made at least 48 hours before the performance start time. Credit can be used towards future bookings at BAC and is valid for 18 months from the date that it is issued. 

If the performance of an event has sold out and you no longer wish to use your tickets, we can attempt to re-sell your tickets. Please note that we cannot guarantee that we will be able to re-sell your tickets. If we are able to resell your tickets, the full cost of the tickets will be paid to you using the original payment method. 

When purchasing tickets please go to the Account page and follow the on-screen instructions to log in or register with us.

If you are having difficulties with your email address being recognised, or have asked to reset your password and are still having problems please contact us.

We do not operate a waiting list for sold-out shows.

Any tickets that are returned to us for sold-out shows will be immediately put back on the website for general sale.

We would advise checking back on the event page regularly to find out if anymore tickets are released for general sale.

When booking online you will be able to state what your access requirements are when you select your tickets for a show and go through the checkout process. You can also e-mail us your requirements on boxoffice@bac.org.uk or call the box office on 020 7223 2223 after you’ve made your booking. 

We welcome service dogs everywhere and our Café Bar can provide water bowls if required.

If you need to bring a service dog with you to see a performance as part of your access requirements please let our box office team know by e-mailing us on boxoffice@bac.org.uk or by phone on 020 7223 2223

We do not operate a cloakroom.

We would advise you to not bring large bags or suitcases when attending a performance, as we may not be able to store these securely for you.

If it is unavoidable for you to bring a large bag or suitcase with you, please speak to our Front of House team and we will try to find somewhere to store your belongings. We have limited space to store personal belongings and can’t guarantee that space would be available on a given day.

Please do not leave any belongings unattended in our public areas. Personal belongings left unattended are not the responsibility of BAC staff.

We do maintain a lost & found.

If you have recently attended our venue and think you may have lost or left something behind, please get in touch with us on boxoffice@bac.org.uk to let us know.

Please give as much description as possible about your item, along with your name, contact e-mail address, contact phone number, and the name of the performance/event you recently attended.